My DISH TV service went out early this afternoon from a loss of signal. At first the onscreen message said to try a different channel, which I did but I got the same lack of signal screen. I tried 3 more channels and got the same result on the forth try I got a screen that listed things to do to restore my signal.
1. Check to see if anything is blocking the dish. Check
2. Unplug the receiver for 10 seconds an then plug it back in. Check
Now I know there were a bunch of other steps listed but I don't remember them and My receiver never turned back on. I tried to power it back on repeatedly but the best I got was the little green (power) light to stay on for a couple of seconds before going back out.
so I tried to call customer support but got nothing but a busy signal. No answering machine. Nothing but a busy signal ... every time I called ... for 15 min.
OK, will try the online customer support. Here is a transcript of that experience:
Note: when I printed out the transcript from DISH's site that transcript omitted the first part of the transcript I have printed out here, namely the part about me being number 2660 in the que and thanking me for my patience ... and the following countdoun in the que untill I was addressed by an agent ... 4 hours later!
---------------------------------------------------------------------------
Please wait while we find a representative to assist you...
All agents are currently busy. Please stand by.
You are currently at position number 2660 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 2600 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 2552 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 2458 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 2388 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 2347 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 2297 in the queue.
You are currently at position number 2269 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 2236 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 2200 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 2171 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 2150 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 2116 in the queue.
You are currently at position number 1893 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 1856 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 1839 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 1818 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 1799 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 1779 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 1756 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 1716 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 1689 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 1673 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 1649 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 1635 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 1618 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 1606 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 1594 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 1576 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 1554 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 1537 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 1518 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 1502 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 1491 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 1475 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 1449 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 1427 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 1406 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 1393 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 1374 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 1357 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 1332 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 1311 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 1286 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 1270 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 1253 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 1237 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 1221 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 1204 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 1182 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 1156 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 1146 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 1129 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 1111 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 1093 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 1058 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 1032 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 1016 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 999 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 974 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 930 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 898 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 876 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 853 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 839 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 805 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 780 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 750 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 729 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 707 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 687 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 665 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 647 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 616 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 595 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 572 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 547 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 526 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 501 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 481 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 458 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 429 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 407 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 385 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 360 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 335 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 288 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 266 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 235 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 201 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 161 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 122 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 92 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 66 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 27 in the queue.
All agents are currently busy. Please stand by.
Welcome to DISH Network Chat.
Mason (ID: 79V): How may I help you today?
****************: My DISH receiver will not turn on
Mason (ID: 79V): I’m very sorry to hear that you are having an issue. I’d be happy to resolve that for you.
****************: great
Mason (ID: 79V): Can you please describe exactly what is on the television screen now? If there is an on screen message, please include the 3 digit number found in the top right corner.
****************: nothing but a black screen
Mason (ID: 79V): Have you experienced any severe weather, moved any of the equipment, or noticed any other changes that may have caused this problem?
****************: no, It said I lost my signal about 4 hours ago. Listed a number of things to do and the secons one was to unplug the receiver for 10 seconds, which I did. And now it will not turn back on
Mason (ID: 79V): I do apologize for the inconvenience today. We are currently experiencing a signal outage from a satellite. We are aware of this issue and are working to restore as soon as possible. In the meantime you can catch many of your favorite shows on www.dishonline.com until the outage subsides. Again, we appreciate your patience in this matter.
****************: Is this why the receiver won't turn on?
Mason (ID: 79V): How long have you had this problem?
****************: since I lost the signal this afternoon
Mason (ID: 79V): Okay.
Mason (ID: 79V): Please unplug your receiver from the outlet and leave it unplugged for 15 seconds. Plug it back in, you may have to power the receiver back on. This may take up to 2 minutes.
Mason (ID: 79V): This step usually takes 1-3 minutes. Would you please check in with me within 2 minutes and let me know your progress?
****************: OK
Mason (ID: 79V): Thank you.
****************: I unplugged it ... waited 15 sec. ... plugged it back in .... green light came on for a few seconds and then went back out
Mason (ID: 79V): I am sorry to hear that.
Mason (ID: 79V): The steps we've tried so far haven't fixed our problem. I'm going to transfer your chat to an Advanced Technical Support agent for additional troubleshooting. They may need to replace your equipment or send a technician. I appreciate your patience, please hold.
****************: OK
Mason (ID: 79V): Thank you.
Mason (ID: 79V): I am sorry to inform that the Advanced Technical Support team is not available at this time.
Mason (ID: 79V): I would request you to please wait for couple of hours and try again later.
****************: You're kidding. I have been on here for hours. I was number 2660 in the Que when I started and you want me to do it all over again in a couple of hours!?
Mason (ID: 79V): I apologize for the inconvenience.
Mason (ID: 79V): Please allow us some time to correct the issue. We do not currently have an ETA for when the service will be restored. We
****************: Why would an outage keep my receiver from turning on?
Mason (ID: 79V): It might be the receiver had gone bad.
****************: well if the receiver is bad I need a different one ASAP
Mason (ID: 79V): I would request you to please contact us back as the Advanced Technical Support is currently not available.
Mason (ID: 79V): They will replace the receiver.
****************: Can you have someone call me?
Mason (ID: 79V): I am sorry for that.
Mason (ID: 79V): We are not authorized to call or receiver calls to the customers.
****************: Can I wait for the next available Advanced technical person with out logging off?
Mason (ID: 79V): I am sorry.
Mason (ID: 79V): You need to close this window and wait for couple of hours.
Mason (ID: 79V): Once the issue is resolved, I am sure that the Technical department team will be available and able to resolve your issue today.
****************: This is terrible customer service! I have been waiting for HOURS to get to talk to you only to have you tell me to go away and come back later!!!
Mason (ID: 79V): I apologize for the inconvenience.
****************: I want to speak to a superviser!
Mason (ID: 79V): I wish I could help you with that.
Mason (ID: 79V): has ended the session.
This post was edited on 9/14 12:33 AM by krazyhorse
1. Check to see if anything is blocking the dish. Check
2. Unplug the receiver for 10 seconds an then plug it back in. Check
Now I know there were a bunch of other steps listed but I don't remember them and My receiver never turned back on. I tried to power it back on repeatedly but the best I got was the little green (power) light to stay on for a couple of seconds before going back out.
so I tried to call customer support but got nothing but a busy signal. No answering machine. Nothing but a busy signal ... every time I called ... for 15 min.
OK, will try the online customer support. Here is a transcript of that experience:
Note: when I printed out the transcript from DISH's site that transcript omitted the first part of the transcript I have printed out here, namely the part about me being number 2660 in the que and thanking me for my patience ... and the following countdoun in the que untill I was addressed by an agent ... 4 hours later!
---------------------------------------------------------------------------
Please wait while we find a representative to assist you...
All agents are currently busy. Please stand by.
You are currently at position number 2660 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 2600 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 2552 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 2458 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 2388 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 2347 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 2297 in the queue.
You are currently at position number 2269 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 2236 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 2200 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 2171 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 2150 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 2116 in the queue.
You are currently at position number 1893 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 1856 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 1839 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 1818 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 1799 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 1779 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 1756 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 1716 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 1689 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 1673 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 1649 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 1635 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 1618 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 1606 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 1594 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 1576 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 1554 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 1537 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 1518 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 1502 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 1491 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 1475 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 1449 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 1427 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 1406 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 1393 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 1374 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 1357 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 1332 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 1311 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 1286 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 1270 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 1253 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 1237 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 1221 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 1204 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 1182 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 1156 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 1146 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 1129 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 1111 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 1093 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 1058 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 1032 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 1016 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 999 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 974 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 930 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 898 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 876 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 853 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 839 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 805 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 780 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 750 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 729 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 707 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 687 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 665 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 647 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 616 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 595 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 572 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 547 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 526 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 501 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 481 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 458 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 429 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 407 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 385 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 360 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 335 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 288 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 266 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 235 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 201 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 161 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 122 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 92 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 66 in the queue.
The next available Agent will be with you in a moment.
You are currently at position number 27 in the queue.
All agents are currently busy. Please stand by.
Welcome to DISH Network Chat.
Mason (ID: 79V): How may I help you today?
****************: My DISH receiver will not turn on
Mason (ID: 79V): I’m very sorry to hear that you are having an issue. I’d be happy to resolve that for you.
****************: great
Mason (ID: 79V): Can you please describe exactly what is on the television screen now? If there is an on screen message, please include the 3 digit number found in the top right corner.
****************: nothing but a black screen
Mason (ID: 79V): Have you experienced any severe weather, moved any of the equipment, or noticed any other changes that may have caused this problem?
****************: no, It said I lost my signal about 4 hours ago. Listed a number of things to do and the secons one was to unplug the receiver for 10 seconds, which I did. And now it will not turn back on
Mason (ID: 79V): I do apologize for the inconvenience today. We are currently experiencing a signal outage from a satellite. We are aware of this issue and are working to restore as soon as possible. In the meantime you can catch many of your favorite shows on www.dishonline.com until the outage subsides. Again, we appreciate your patience in this matter.
****************: Is this why the receiver won't turn on?
Mason (ID: 79V): How long have you had this problem?
****************: since I lost the signal this afternoon
Mason (ID: 79V): Okay.
Mason (ID: 79V): Please unplug your receiver from the outlet and leave it unplugged for 15 seconds. Plug it back in, you may have to power the receiver back on. This may take up to 2 minutes.
Mason (ID: 79V): This step usually takes 1-3 minutes. Would you please check in with me within 2 minutes and let me know your progress?
****************: OK
Mason (ID: 79V): Thank you.
****************: I unplugged it ... waited 15 sec. ... plugged it back in .... green light came on for a few seconds and then went back out
Mason (ID: 79V): I am sorry to hear that.
Mason (ID: 79V): The steps we've tried so far haven't fixed our problem. I'm going to transfer your chat to an Advanced Technical Support agent for additional troubleshooting. They may need to replace your equipment or send a technician. I appreciate your patience, please hold.
****************: OK
Mason (ID: 79V): Thank you.
Mason (ID: 79V): I am sorry to inform that the Advanced Technical Support team is not available at this time.
Mason (ID: 79V): I would request you to please wait for couple of hours and try again later.
****************: You're kidding. I have been on here for hours. I was number 2660 in the Que when I started and you want me to do it all over again in a couple of hours!?
Mason (ID: 79V): I apologize for the inconvenience.
Mason (ID: 79V): Please allow us some time to correct the issue. We do not currently have an ETA for when the service will be restored. We
****************: Why would an outage keep my receiver from turning on?
Mason (ID: 79V): It might be the receiver had gone bad.
****************: well if the receiver is bad I need a different one ASAP
Mason (ID: 79V): I would request you to please contact us back as the Advanced Technical Support is currently not available.
Mason (ID: 79V): They will replace the receiver.
****************: Can you have someone call me?
Mason (ID: 79V): I am sorry for that.
Mason (ID: 79V): We are not authorized to call or receiver calls to the customers.
****************: Can I wait for the next available Advanced technical person with out logging off?
Mason (ID: 79V): I am sorry.
Mason (ID: 79V): You need to close this window and wait for couple of hours.
Mason (ID: 79V): Once the issue is resolved, I am sure that the Technical department team will be available and able to resolve your issue today.
****************: This is terrible customer service! I have been waiting for HOURS to get to talk to you only to have you tell me to go away and come back later!!!
Mason (ID: 79V): I apologize for the inconvenience.
****************: I want to speak to a superviser!
Mason (ID: 79V): I wish I could help you with that.
Mason (ID: 79V): has ended the session.
This post was edited on 9/14 12:33 AM by krazyhorse
